Frequently Asked Questions About Shipping

Where do you ship? Currently we ship to all contiguous US states. That means we do not yet ship to Alaska or Hawaii. 

 

 What if I live in Virginia? Since our farm is located in Virginia, you have other options in addition to shipping. You can join one of our monthly drop sites and pick up your order if the drop-off times work with your schedule. You could also pick up directly from our farm store, located at 4010 Swover Creek Road, Edinburg, VA 22824. Keep in mind that Virginia residents can also order our ready-to-eat products, in addition to our meats!

 

When do orders ship out? 

Orders go out weekly on Tuesday - orders placed after 12 PM on Mondays will ship the following Tuesday. 

 

How long does it take? Based on where you live in the contiguous United States, your order will take anywhere between 1-3 business days to arrive after it leaves our farm. See our Shipping Cost page for a map with the shipping zones and their corresponding arrival times.

 

What are the shipping charges?

The shipping charges depend on two things: your location in the US, and how many pounds you are ordering. Click here to see our shipping cost page. 

 

What products are available to ship? Besides our ready-to-eat foods which are only available to Virginia residents, here's a shopping page with items that can be shipped nationally.

 

What products are NOT available to ship? 

Eggs and honey.

 

Whay does VA Only mean? 

If a product is listed as VA Only, it means we can only sell it in Virginia, and can only ship it to a VA shipping address. 

How are the meats packaged?

Our meats are shrink-wrapped and labeled by USDA-certified processors. We use shipping boxes with insulated coolers and ice packs and ship all the meats frozen. You can expect meats to arrive cold (but not always frozen, especially during the summer months).

Who is your shipping carrier?

We ship via UPS. 


How does Monthly Auto-Ship work?
On the same week of each month that your original order ships, we will automatically charge your card and ship another box to you.  We will e-mail you your invoice each time and shipment tracking number.

Can I cancel my Monthly Auto-Ship?
Yes, you can email us at [email protected] and ask to cancel your auto-ship box at least 2 weeks prior.

How will I be charged on cuts of meat that vary based on the unique cut (for example, a roast, as opposed to the 1-lb ground beef packs)? Since each cut varies a little bit based on the exact weight, we only provide an estimate of the cost in your cart until we weigh your order and package it. A final invoice will be emailed to you, and your credit card or PayPal account will be charged for the final amount only.

What if I have questions or issues with my order? We consider all our customers active participants in our farm family. Without your orders, we wouldn’t exist! We strive to offer the very best customer service, so please don’t hesitate to reach out with any questions you have about our farm, the ordering process, or anything else. We will contact you via email or phone if an item is sold out, not available for shipping to your state, or if there are too many items to fit comfortably in a cooler box. The best way to contact us is to email Laura Green at [email protected].

What is your return policy? Since meat is perishable, we cannot accept any returns. As farmers who own and manage the farm as well as pack all outgoing orders ourselves, we cannot process returned food. We encourage you to take the time to ask any questions in advance - we are more than happy to address any potential concerns. Keep in mind that the images taken of our products are our own, so that should also give you a good idea of what to expect from each cut.

 

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